Bernoulli Heating and Cooling respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, request a quote, book a service, or interact with our digital marketing campaigns.
By using our website or submitting your information through our website, online forms, phone calls, emails, advertisements, or other communication channels, you agree to the terms of this Privacy Policy.
- Information We Collect
We may collect personal information that you choose to provide to us, including:
- Your name
- Phone number
- Email address
- Home or service address
- Details about your heating, cooling, furnace, heat pump, air conditioning, or HVAC service needs
- Preferred appointment time or service request details
- Messages or information submitted through contact forms, quote forms, booking forms, or lead forms
- Any other information you choose to provide when contacting us
We may also collect certain technical information when you visit our website, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on the website
- Referral source
- General location data
- Website interaction data
- How We Use Your Information
We use the information we collect to:
- Respond to your inquiries
- Provide quotes or estimates
- Schedule service appointments
- Contact you about your heating and cooling service request
- Provide customer support
- Improve our website, services, and customer experience
- Follow up on submitted forms or missed calls
- Send service-related messages
- Run and improve digital advertising campaigns
- Measure website and advertising performance
- Prevent fraud, spam, or misuse of our website
- Comply with legal and business requirements
We do not sell your personal information.
- Digital Marketing, Analytics, and Advertising
We may use digital marketing tools to understand how visitors use our website and to improve our advertising. These tools may include, but are not limited to:
- Google Analytics
- Google Ads
- Google Tag Manager
- Meta Pixel, including Facebook and Instagram advertising tools
- Call tracking tools
- Form tracking tools
- Remarketing or retargeting platforms
These tools may collect information about your visit to our website, such as pages viewed, actions taken, device type, browser type, and general location. This helps us measure campaign performance and show relevant ads to people who may be interested in our heating and cooling services.
You may be able to control or limit advertising tracking through your browser settings, cookie settings, Google ad settings, Meta ad settings, or other privacy tools provided by advertising platforms.
- Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, scripts, and similar technologies to:
- Improve website functionality
- Remember user preferences
- Measure website traffic
- Understand how visitors use our website
- Track form submissions or phone call conversions
- Improve advertising performance
- Show relevant ads on platforms such as Google, Facebook, and Instagram
You can disable or manage cookies through your browser settings. Please note that some parts of the website may not work properly if cookies are disabled.
- Contact Forms and Lead Forms
When you submit a form on our website or through an advertisement, we collect the information you provide so we can respond to your request. This may include your name, phone number, email address, service address, and details about your HVAC needs.
Submitting a form does not guarantee service availability, pricing, or appointment confirmation. A member of our team may contact you to confirm the details.
- Email, Phone, and SMS Communication
If you provide your phone number or email address, we may contact you regarding your inquiry, quote request, appointment, service update, or related customer service matter.
We may also send promotional emails or messages if you have provided consent or where permitted by law. You may unsubscribe from promotional communications at any time by following the unsubscribe instructions in the message or by contacting us through our Contact Us page.
We may still contact you for service-related or transactional purposes, such as appointment confirmations, quote follow-ups, or customer support.
- Sharing Your Information
We may share limited personal information with trusted third-party service providers who help us operate our business, website, advertising, communications, scheduling, analytics, or customer support.
These providers may include:
- Website hosting providers
- Digital marketing platforms
- Analytics providers
- Advertising platforms
- Email or SMS service providers
- Call tracking providers
- Customer relationship management systems
- Payment or invoicing providers, if applicable
We only share information as needed to provide our services, operate our website, manage advertising, or meet legal and business requirements.
We may also disclose information if required by law, regulation, court order, legal process, or to protect our rights, safety, property, customers, or business.
- Data Storage and Security
We take reasonable steps to protect personal information from unauthorized access, loss, misuse, disclosure, or alteration. These steps may include administrative, technical, and physical safeguards.
However, no website, email system, online form, or internet transmission is completely secure. By using our website or contacting us online, you understand that information transmitted electronically may carry some risk.
- Retention of Personal Information
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including customer service, business records, marketing records, legal compliance, accounting, dispute resolution, and service history.
When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely store it according to our business and legal obligations.
- Your Privacy Rights
Depending on applicable privacy laws, you may have the right to:
- Request access to the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Withdraw consent where consent is the basis for collection, use, or disclosure
- Ask questions about how your information is collected, used, or shared
- Request that we delete certain personal information, subject to legal and business requirements
To make a privacy request, please contact us through our Contact Us page.
- Links to Other Websites
Our website may include links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.
- Children’s Privacy
Our website and services are intended for adults, homeowners, property managers, and business customers. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us through our Contact Us page so we can review and delete the information if appropriate.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, advertising tools, or legal requirements. The updated version will be posted on this page.
We encourage you to review this page periodically.
- Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please visit our Contact Us page.